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I suspended my order but i would like it to continue shipping.

I ordered my dress and then it got suspended but I would like it to continue shipping because I need it in a couple of weeks for a formal.
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#2250525 Review #2250525 is a subjective opinion of poster.
Pros
  • Like the dress
Loss
$111
Preferred solution
Deliver product or service ordered

Hard to make contact via email

2.7
tried to send an email to find out how long items take to be delivered from JJsHouse to Brisbane Australia. Because of covid being a factor that could delay deliveries. Wanted to purchase a formal dress but seeing it was so hard to contact and receive an answer won't take the chance in placing an order.

User's recommendation: I hope you have better luck i contacting them.

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#2163891 Review #2163891 is a subjective opinion of poster.
Location
Nambour, Queensland
New Reviewer

Change order on colour of flowers

4.0
JJsHouse Australia - Change order on colour of flowers
Just wondering if i can change the flowers to white instead of red
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#2139290 Review #2139290 is a subjective opinion of poster.
Preferred solution
Change flowers to white

Unable to find return address

No return label in box, want to return goods that are not right but not able to get return address on parcel point. No real person to speak to when calling up, no one returns phone message. Very angry need to return items and get new . If no response by a real person will start legal action.
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#2133860 Review #2133860 is a subjective opinion of poster.
Location
Perth, Western Australia

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Verified Reviewer New Reviewer

Complex return policy

2.0
Update by user Mar 03, 2020

Still waiting for customer service response. Dress cost over 200 dollars.

Not as represented. Was returned immediately. No response.

Delivery tracked and returned in 3 days. Will be going to the ombudsmen if no contact is made this week

Original review posted by user Mar 03, 2020
Product returned within the 10 day specified deadline. Reason for return detailef as requested. Awaiting response and credit. Very poor customer service. I think I may have to escalate issue to the ombudsmen if I don't get a response soon Hoping for a positive outcome
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#1810916 Review #1810916 is a subjective opinion of poster.
Pros
  • Acceptable deluvery
Cons
  • Appauling response to returns
Loss
$15
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Checking on when my order will be dispatched. Dress and invitations

I have ordered s dress and wedding invites and waited a long time. Please inform. Thankyou.
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#1807902 Review #1807902 is a subjective opinion of poster.
Pros
  • Beautiful productd
  • Tracking product
Cons
  • Tracking product
  • Delivery and customer seru
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Email 2 times and no response

2.5