Most helpful review
New Reviewer

Change order on colour of flowers

JJsHouse Australia - Change order on colour of flowers
Just wondering if i can change the flowers to white instead of red
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ID
#2139290 Review #2139290 is a subjective opinion of poster.
Preferred solution
Change flowers to white

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Verified Reviewer
New Reviewer

I suspended my order but i would like it to continue shipping.

I ordered my dress and then it got suspended but I would like it to continue shipping because I need it in a couple of weeks for a formal.
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ID
#2250525 Review #2250525 is a subjective opinion of poster.
Product
Jjshouse Australia Prom Dress
Pros
  • Like the dress
Loss
$111
Preferred solution
Deliver product or service ordered

Hard to make contact via email

tried to send an email to find out how long items take to be delivered from JJsHouse to Brisbane Australia. Because of covid being a factor that could delay deliveries. Wanted to purchase a formal dress but seeing it was so hard to contact and receive an answer won't take the chance in placing an order.

User's recommendation: I hope you have better luck i contacting them.

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ID
#2163891 Review #2163891 is a subjective opinion of poster.
Location
Nambour, Queensland
Service
Jjshouse Australia Customer Care

Unable to find return address

No return label in box, want to return goods that are not right but not able to get return address on parcel point. No real person to speak to when calling up, no one returns phone message. Very angry need to return items and get new . If no response by a real person will start legal action.
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ID
#2133860 Review #2133860 is a subjective opinion of poster.
Location
Perth, Western Australia

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Verified Reviewer
New Reviewer

Complex return policy

Update by user Mar 03, 2020

Still waiting for customer service response. Dress cost over 200 dollars.

Not as represented. Was returned immediately. No response.

Delivery tracked and returned in 3 days. Will be going to the ombudsmen if no contact is made this week

Original review posted by user Mar 03, 2020
Product returned within the 10 day specified deadline. Reason for return detailef as requested. Awaiting response and credit. Very poor customer service. I think I may have to escalate issue to the ombudsmen if I don't get a response soon Hoping for a positive outcome
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ID
#1810916 Review #1810916 is a subjective opinion of poster.
Pros
  • Acceptable deluvery
Cons
  • Appauling response to returns
Loss
$15
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Checking on when my order will be dispatched. Dress and invitations

I have ordered s dress and wedding invites and waited a long time. Please inform. Thankyou.
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ID
#1807902 Review #1807902 is a subjective opinion of poster.
Service
Jjshouse Australia Shipping Service
Pros
  • Beautiful productd
  • Tracking product
Cons
  • Tracking product
  • Delivery and customer seru
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Email 2 times and no response

I’m waiting for a dress for 22 February for my daughters wedding I want to know if it’s going to arrive and I’ve been ignored I’m not happy at all
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ID
#1797216 Review #1797216 is a subjective opinion of poster.
Service
Jjshouse Australia Customer Care
Pros
  • Selection of larger size dresses
Preferred solution
Full refund
New Reviewer

Wanting to check timelines for feb for ordering bridesmaid dresses

No answer can someone please call me on 0407 04* 887 melbourne australia
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ID
#1730653 Review #1730653 is a subjective opinion of poster.
Service
Jjshouse Australia Customer Care
Reason of review
Just want to query processing times for a wedding in march
New Reviewer

I have asked for helpI

Order number 915545**** Exchange my shoes from size 40 to 39 #047111**** This is urgent now My sons wedding on the 3 november2019
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ID
#1689325 Review #1689325 is a subjective opinion of poster.
Location
Adelaide, South Australia
Product
Jjshouse Australia Shoes
Reason of review
Poor customer service,bad quality, problem with delivery, return a problem
Preferred solution
Send ASAP size 39 shor
New Reviewer

To return an item

I would like an address to return an item that does not sit correctly seems to be pulled on the right side shoulder
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ID
#1688537 Review #1688537 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$62
Preferred solution
Full refund
New Reviewer

Request for return

JJsHouse Australia - Request for return
The dress is not good quality. The colour does not the picture. It doesn’t fit properly. I want to return it and get a full refund.
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ID
#1641506 Review #1641506 is a subjective opinion of poster.
Product
Jjshouse Australia Dress
Reason of review
Not as described/ advertised
Loss
$308
Preferred solution
Full refund
New Reviewer

Dishonest

JJsHouse Australia - Dishonest
JJsHouse Australia - Dishonest
I Bought some shoes from J J House Item was not as described, contacted them and offered coupon and then discount. Insisted I wanted a refund and would return the item. Used the return service they suggested Item returned, tracked and delivered on 25th July, have contacted them regularly since. One month later still waiting for the refund and kept getting advised "we are checking with the warehouse" and "your refund is safe with us" - they still have not processed the refund. I have no confidence that they will be processing the refund as they keep saying the item has not been delivered when I have sent them proof of delivery from the courier They are clearly dishonest and far from reputable.
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ID
#1333405 Review #1333405 is a subjective opinion of poster.
Product
Jjshouse Australia Shoes
Reason of review
Return, Exchange or Cancellation Policy
Loss
$136
Preferred solution
Full refund

FRAUDULENT CHINESE COMPANY JJSHOUSE

JJSHOUSE is a criminal company which the world knows about by their corruption by not supplying a return address for faulty goods The Australian Dept. of Fair Trading cannot get access to JJSHOUSE Consumers world wide DO NOT BUY anything from these crooks ever! CRIMINAL FRAUDULANT DISHONEST I will contact the www and STOP jjshouse cheap CHINESE CORRUPT fraudulent company on line. Australia and America and Canada have a television show called 60 Minutes and they will close you down and you will pay back all the STOLEN MONIES THE CHINESE GOVERNMENT is corrupt in many ways. jjshouse is a CHINESE COMPANY
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ID
#1217875 Review #1217875 is a subjective opinion of poster.
Product
Jjshouse Australia Dress
Reason of review
Not as described/ advertised
Loss
$208
Preferred solution
Full refund

STAY AWAY

After reading some of these terrible reviews and how many people have lost money to this company I had to leave my own review and experience. (Even though they asked me not to) They are wonderful when you ask a question about their dresses, in fact they reply by email immediately and even offered a small discount. I ordered 2 dresses and couldn't wait for delivery, was so excited. I was shocked when I opened my parcel to find the most horrendous dresses I've ever seen. They may fit your body in certain places if you send in your measurements but they look awkward (not well made) and the quality is NOTHING like what the pictures show. The material is so cheap and they look nasty. When I emailed them that I wanted a full refund as they were horrid, I got NO REPLY. After the 3rd email they responded with I could either get a credit or part refund. I told them that I wanted a FULL REFUND as the products that I purchased were nothing like what was advertised. I didn't think I would get an answer or a full refund UNTIL I put through a TRANSACTION DISPUTE WITH MY BANK as the product was NOT as advertised. I emailed this to them with a letter requesting a full refund. Funny enough I received an email immediately stating that I could return the products and get a full refund even though it was made to measure. I kept sending emails DAILY and received my full refund within 1 week. The ONLY reason I got my money back was because the BANK DISPUTED the transaction. The dresses look great on their website but don't resemble the product or quality. DO NOT WASTE YOUR MONEY OR TIME and DISPUTE it with your bank if you are not satisfied and YOU WILL receive a FULL REFUND even if it's made to measure. It is false advertising and they know this, otherwise I would not have received my refund. It upset me greatly to read about so many women who have lost their money to this company. Don't waste anymore time, dispute your transactions immediately. Hope some of you ladies receive your refunds. Also I DO NOT believe for one moment that people have given this company a 5 star rating, more false advertising...
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ID
#1124275 Review #1124275 is a subjective opinion of poster.
Product
Jjshouse Australia Dress
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund

SMALLLLLL SIZE OMG

I ordered one size larger than usual and it was about 3 times too small. I paid express post and it didn't arrive any earlier than normal mail. I will be sending back for full refund and not buying another. The dress was heap looking and the neckline was way too high. Looked like it was choking me. The dress cannot be made bigger so it is as useless as a wart on the end of my nose. CERTAINLY NOT HAPPY AND WOULD NEVER BUY ON THE INTERNET AGAIN ESPECIALLY CLOTHES FROM OVERSEAS. Just all too hard to ensure you get what you ordered and too much trouble to return.
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ID
#1047198 Review #1047198 is a subjective opinion of poster.
Product
Jjshouse Dress
Pros
  • Website
  • Cheap price but you get what you pay for
Cons
  • Bad sizings
Reason of review
Not as described/ advertised
Loss
$210
Preferred solution
Full refund
New Reviewer

DO NOT BUY FROM JJSHOUSE!

Unless your order fits and looks perfect, their customer service is ridiculous, offering no real help or compensation. After advice from the online support team, I ordered fabric swatches to choose a colour (in chiffon as I was told they do not make samples in the tulle, but it would be the closest colour match). When my 3 dresses arrived ($600), the colour was nothing like the samples. Very yellow and more mustardy than champagne. Next to my wedding dress, the colour (which was not what we ordered) looked horrible. I requested an exchange offering to order three new dresses. We ordered standard sizes, not customized, so this should not have been a problem. Their response was that due to my swatches not being the right material ( which was not my fault), I had not right to exchange or refund and all they could do was offer 10% my next order. What the *** am I supposed to do with that? As if I would order from a company so unreliable again. There is no way my bridesmaid dresses can wear those dresses! Two months out from my wedding and I have now had to by three more dresses from a more reliable service.
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ID
#1036211 Review #1036211 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Full refund

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